Return & Refund Policy

Preorder Cancellation Policy

All sales are final and nonrefundable once the preorder period has closed as orders are set in motion to be printed and shipped. This also covers any printing or shipping delays that occur unforeseen. Any cancelation requests must be made within 48 hours from placing the order. After 48 hours the preorder cannot be canceled.

Damage Policy

If item arrives damaged, please email us at spelunking_help@thetometunnel.com and include pictures of the damaged items. Must also include pictures of the shipping box, descriptions of the damage, and proof of purchase. Each claim is decided on a case by case basis. Damaged packaging where the item is not damaged does not qualify. In order to receive a refund/exchange in said situations, the damaged items must be returned. Once the return is received, the refund/exchange will be processed. If your claim is approved for a refund/exchange, we will advise you of the appropriate steps for your return. You will be responsible for paying return shipping costs. Shipping costs are non refundable if you are seeking a refund. All damaged book claims must be made within 14 days of delivery of the product. After 14 days, the window for replacement will be closed.

PLEASE MAKE SURE TO PUT THE TOME TUNNEL AND IT’S AFFILIATES IN YOUR EMAIL CONTACTS SO NO INFORMATION OR CORRESPONDENCES GO TO JUNK AND ARE DELETED .